Hello,
This is PUBG Mobile Support.

You have contacted the PUBG Mobile Support of Korea so support in other languages could be limited.

After going through your request, it was difficult for me to understand your query exactly.

This is, we are PUBG Mobile Support for the KR region. Thus, inquiries in other languages may take time to proceed and you may not receive the desired feedback.

If possible, follow the instructions below to send a request to PUBG Mobile Support in your region.

[Customer service in game]
0. Installing the PUBG Mobile
0. Touch the cog wheel button in the game lobby
0. Touch the customer service button at the bottom left.

If there is a problem that you cannot start the game, please select 'Details' in the output guide window and request support