Waiting for seller's response, you can also resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal).


Note: If you have already settled the dispute with seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement.

Your understanding and cooperation will be appreciated.

Best regards,

AliExpress Case Management Team